Shipping Policy
Thank you for choosing Sweet Alana Homemade Soy Candle and Craft Company! We are committed to getting your order to you as quickly and safely as possible. Below are the details about our shipping policy:
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1. Processing Time
Orders are typically processed within 7 - 14 business days. Please note that processing times may vary during peak seasons or special sales. Orders are not processed on weekends or holidays.
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2. Shipping Rates
We offer flat-rate shipping to the continental United States. The rate will be calculated at checkout based on your order size. We currently do not offer international shipping but are working to expand to more regions in the future.
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3. Shipping Methods
We offer shipping method, including:
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Standard Shipping (7-14 business days)
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can follow your package’s journey.
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5. Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
6. Shipping Delays
While we strive to ensure your order arrives on time, Sweet Alana Homemade Soy Candle and Craft Company is not responsible for delays caused by the carrier, weather, or unforeseen circumstances.
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7. Damaged Items
If your order arrives damaged, please contact us immediately at [your email] with photos of the damage. We will work with you to resolve the issue promptly, whether it’s a replacement or refund.
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8. Lost Packages
If your package is lost, please contact us, and we will assist in filing a claim with the carrier. However, we are not responsible for lost packages once they have been shipped.
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9. Returns & Exchanges
Due to the nature of our handmade candles, we do not accept returns or exchanges. However, if there is a problem with your order, please contact us, and we will do our best to resolve the issue.
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10. Customer Service
If you have any questions about shipping, please don’t hesitate to contact us at SWEETALANAHCC@GMAIL.COM We are here to assist you!
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Thank you for your support, and we hope you enjoy your Sweet Alana candles!
